Privacy Policy

At Hong Kong Logistics Group, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you use our website, services, or interact with us. By using our services, you agree to the terms outlined in this policy.

1. Information We Collect

We may collect the following types of information:

1.1. Personal Information

When you use our services, request a quote, track a shipment, or contact us, we may collect personal information, including:

  • Name
  • Email address
  • Phone number
  • Billing and shipping addresses
  • Company name (if applicable)

1.2. Shipment and Transaction Information

We collect information related to your shipments and transactions, such as:

  • Tracking numbers
  • Shipment details (e.g., weight, dimensions, contents)
  • Payment information (e.g., credit card details, billing information)
  • Customs documentation (e.g., Commercial Invoice, Certificate of Origin)

1.3. Usage Data

We collect information about how you interact with our website and services, including:

  • IP address
  • Browser type and version
  • Device information
  • Pages visited and time spent on our website
  • Referring website or application

1.4. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website. These technologies help us understand user behavior, improve our services, and provide personalized content. You can manage your cookie preferences through your browser settings.

2. How We Use Your Information

We use your information for the following purposes:

  • Service Delivery: To process and manage your shipments, provide tracking updates, and fulfill your requests for quotes or services.
  • Communication: To respond to your inquiries, send service-related notifications, and provide customer support.
  • Payment Processing: To process payments for shipping services and issue invoices.
  • Customs Compliance: To prepare and submit customs documentation required for international shipments.
  • Website Improvement: To analyze website usage and improve our services, user experience, and content.
  • Marketing: To send you promotional offers, updates, or newsletters (you can opt out at any time).
  • Legal Compliance: To comply with applicable laws, regulations, and legal processes.

3. How We Share Your Information

We do not sell or rent your personal information to third parties. However, we may share your information in the following circumstances:

  • Service Providers: We may share your information with trusted third-party service providers (e.g., carriers, customs brokers, payment processors) to facilitate shipping and related services.
  • Customs Authorities: We may share shipment-related information with customs authorities to comply with import/export regulations.
  • Legal Requirements: We may disclose your information if required by law, court order, or governmental authority.
  • Business Transfers: In the event of a merger, acquisition, or sale of our business assets, your information may be transferred as part of the transaction.

4. Data Security

We implement industry-standard security measures to protect your personal information from unauthorized access, disclosure, or misuse. These measures include:

  • Encryption of sensitive data (e.g., payment information) using SSL/TLS protocols.
  • Regular security audits and updates to our systems.
  • Restricted access to personal information by authorized personnel only.

Despite our efforts, no system can be 100% secure. If a data breach occurs, we will notify you in accordance with applicable laws.

5. Your Rights

You have the following rights regarding your personal information:

  • Access: You can request access to the personal information we hold about you.
  • Correction: You can request corrections to inaccurate or incomplete information.
  • Deletion: You can request the deletion of your personal information, subject to legal obligations.
  • Opt-Out: You can opt out of marketing communications at any time by clicking the “unsubscribe” link in our emails or contacting us directly.
  • Data Portability: You can request a copy of your data in a structured, commonly used, and machine-readable format.

To exercise these rights, please contact us using the information provided in Section 8.

6. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy or as required by law. For example:

  • Shipment data is retained for 5 years to comply with customs and tax regulations.
  • Account information is retained until you request deletion or after a period of inactivity (e.g., 2 years).

Once the retention period expires, your data will be securely deleted or anonymized.

7. International Data Transfers

As a global logistics company, we may transfer your personal information to countries outside your jurisdiction, including Hong Kong, the United States, and Canada. We ensure that such transfers comply with applicable data protection laws and that appropriate safeguards (e.g., Standard Contractual Clauses) are in place to protect your data.

8. Contact Us

If you have questions about this Privacy Policy or how we handle your personal information, please contact us:

Hong Kong Logistics Group
88 Connaught Road Central, Hong Kong
Email: [email protected]
Phone: +852 2123 4567

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of significant changes by posting the updated policy on our website with a new “Last Updated” date. We encourage you to review this policy periodically.

10. Third-Party Links

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. We recommend reviewing their privacy policies before providing any personal information.